Last Updated: 23 August 2026
This Refund Policy applies to ferry ticket bookings made through MintFerries.com. Please read this policy carefully before making a booking.
Note: This Platform is currently a front-end preview. Live booking and refund processing will be enabled once our backend and payment API integrations are connected.
1. Cancellation by User
- Cancellations made within the ferry operator's specified free-cancellation window will be eligible for a refund of the base fare, less any non-refundable convenience fee.
- Cancellations made closer to the departure time may attract operator-specific cancellation charges, as disclosed at the time of booking.
- No refund will typically be provided for a "no-show" (failure to report at the jetty on time).
2. Cancellation or Rescheduling by Operator
- If a ferry operator cancels or reschedules a sailing (including due to weather or tidal conditions), you will be offered the choice of a full refund of the base fare or rebooking on an alternate available sailing, subject to the operator's policy.
- MintFerries.com will assist in coordinating such refunds or rebookings but is not responsible for the underlying operational decision made by the ferry operator.
3. Failed or Duplicate Transactions
- If an amount is debited from your account but the booking is not confirmed, or is processed as a duplicate due to a technical error, you are eligible for a full refund of the erroneously charged amount.
- Please report such transactions to our support team within 7 days of the transaction date, along with your transaction reference number and payment proof.
- Verified failed/duplicate transaction refunds are typically processed within 7-10 business days to the original payment method, subject to your bank's processing timelines.
4. Convenience Fees
Convenience fees or service charges applied at the time of booking are non-refundable, except where the entire transaction failed due to a technical error attributable to MintFerries.com.
5. How to Request a Refund or Cancellation
To request a cancellation or refund, please contact our support team with the following details:
- Full name and registered mobile number/email
- Booking reference number and travel date
- Route and ferry operator
- Reason for the request, with supporting screenshots/proof where applicable
Send your request to support@mintferries.com or call us at +91 77380 92419.
6. Refund Timelines
Approved refunds are typically initiated within 7-10 business days of approval. The time taken for the refunded amount to reflect in your account thereafter depends on your bank or card issuer, and may take an additional 3-7 business days.
7. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date.
8. Contact Us